So I was about to make a call then realized I was low on call credits, I purchased 2 cards, scratched and loaded...then the usual notification came; ''you have successfully loaded **** naira but based on NCC directives 5% rewards have been suspended till further notice''.
Imagine my shock, I hadn't fully read the news of the promotion ban by Nigeria's independent regulatory authority on Telecommunications the NCC so I was oblivious of the full details.
The document titled: Ban of all promotions and lotteries by telecommunications operators, says, the action was taken because of complaints received from consumers (hmmm like all our complaints have been heeded to): ''the Commission is also mindful of its statutory responsibilities such as; to protect and promote the interest of consumers against unfair practices, promote fair competition in the industry by protecting Operators from misuse of market power and anti-competitive/unfair practices by other Operators''. Tony Ojobo NCC Director of public affairs
Ok, no doubt NCC is looking out for our best interest..but, what happens when network is terrible or days when you are charged for an SMS that wasn't delivered or dropped calls? what happens to all that? will these get any attention?
Trust me, I was one of the skeptics of recent promo's, I mean using a plane as a price was more disturbing than appealing (to me that is) or giving one person 100million naira (or was it dollars?)
I feel it's only logical that if the service providers want to reward their over 80 million subscribers, it should be done in a way that at least a good percentage of that number enjoys such reward.
''This ban covers all proposed and approved promotions and lotteries on which the Commission has given approval further to the Memorandum of Understanding (MOU) entered into with the National Lottery Regulatory Commission (NLRC). This ban is with immediate effect and shall continue to remain in force until such a time as may be determined by the Commission.''
So while we await this face off between NCC and Telecomm service providers to fade, we pay higher tariffs with no incentives..
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